We are doing our best to provide the highest quality services for our customers. Sometimes delays may occur from circumstances beyond our control.

If you are experiencing a delay, please double-check the details of your transfer. In case provided details are not correct please contact our support team immediately: [email protected]

If transfers details are correct, please have in mind that transfer in Euros using SEPA (Single Euro Payment Area) network can take from 3 hours to one business day. In case of SWIFT transfers, it can take up to 5 business days to reach the recipient bank outside of the EU/EEA. Contact our support team: [email protected], when the recipient does not receive the transfer in the above timeframes.

SEPA stands for Single Euro Payment Area. So a SEPA transfer means that the transaction takes place with EUR currency only and in a country that is a part of the SEPA Zone to another inside the European zone.

Those countries are:
• Austria
• Belgium
• Britain
• Bulgaria
• Cyprus
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Republic of Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovenia
• Slovakia
• Spain
• Sweden

The additional participant EEA countries are: Andorra, Norway, Liechtenstein, Iceland, Switzerland, and Monaco.

Any given transfer that amounts to less than 50 000 EUR will only require a couple of hours to reach the beneficiary. However, the instant credit transfer option that takes 10 seconds at most, is being gradually integrated all over Europe.

Knowing what SEPA is and understanding the way it works will give you an advantage in the form of fast international payments that are convenient and cost-efficient. Sending money across borders is as simple and fast as doing so within one country.

Your funds in Wirezee account are stored in Euros. When you are making a payment you have the option to make the transfer in one of 29 major currencies. Location-wise you can transfer them anywhere in the world as long as account of beneficiery accepts the currency:

• AUD – Australian Dollar
• BGN – Bulgarian Lev
• CAD – Canadian Dollar
• CHF – Swiss Franc
• CNY – Chinese Yuan
• CZK – Czech Koruna
• DKK – Danish Krone
• GBP – Pound Sterling
• HKD – Hong Kong Dollar
• HRK – Croatian Kuna
• HUF – Hungarian Forint
• IDR – Indonesian Rupiah
• ILS – Israeli New Shekel
• INR – Indian Rupee
• JPY – Japanese Yen
• MXN – Mexican Peso
• MYR – Malaysian Ringgit
• NOK – Norwegian Krone
• NZD – New Zealand Dollar
• PHP – Philippine Peso
• PLN – Polish Zloty
• RON – Romanian Leu
• RUB – Russian Ruble
• SEK – Swedish Krona
• SGD – Singapore Dollar
• THB – Thai Baht
• TRY – Turkish Lira
• USD – United States Dollar
• ZAR – South African Rand

You can’t cancel any transfer that has been completed. Every completed transfer in Wirezee is final and we can not ensure reverse or recall of the transfer once your transfer has been marked as “Completed”.

Either way, we suggest you to reach out to [email protected] as soon as possible.

SWIFT payments are a form of foreign transfer sent through the SWIFT international payment network for banks outside the Eurozone. This payment network is one of the largest financial messaging networks in the world.

You can make SWIFT payments in 29 major currencies:

• AUD – Australian Dollar
• BGN – Bulgarian Lev
• CAD – Canadian Dollar
• CHF – Swiss Franc
• CNY – Chinese Yuan
• CZK – Czech Koruna
• DKK – Danish Krone
• GBP – Pound Sterling
• HKD – Hong Kong Dollar
• HRK – Croatian Kuna
• HUF – Hungarian Forint
• IDR – Indonesian Rupiah
• ILS – Israeli New Shekel
• INR – Indian Rupee
• JPY – Japanese Yen
• MXN – Mexican Peso
• MYR – Malaysian Ringgit
• NOK – Norwegian Krone
• NZD – New Zealand Dollar
• PHP – Philippine Peso
• PLN – Polish Zloty
• RON – Romanian Leu
• RUB – Russian Ruble
• SEK – Swedish Krona
• SGD – Singapore Dollar
• THB – Thai Baht
• TRY – Turkish Lira
• USD – United States Dollar
• ZAR – South African Rand

Wirezee does not apply limits to your account but if you want to set it, please contact us to check if there is such a possibility: [email protected]

If your transfer hasn’t been confirmed you can cancel your transfer anytime.

In the case that your transfer has already been completed, unfortunately, there is no guarantee that we will be able to revert the transfer to you, but we encourage you to contact [email protected] immediately.

Within the SEPA system, all transactions require inserting an IBAN, or International Bank Account Number, which is a unique code that plays the role of an address to which the payment is sent. IBAN contains the bank identifier, the country code and the account number in the bank itself, so it is sufficient to execute most payments, especially credit transfers.

An IBAN contains the bank chain number or code, a two-digit country code, a checksum to ensure its integrity, and the account number in the financial institution itself. A usual IBAN looks like this:

DE89 3704 0044 0532 0130 00

Here, DE — is the code for Germany, 89 is the control number, calculated using all other digits, 3704 0044 is the code of the bank, as well as of the bank office the account was opened at, and 0532 0130 00 is the account number. Such a precise coding system minimizes the possibility of errors and ensures that every transaction reaches its recipient.

It is worth mentioning, that in different countries IBANs may contain extra letters together with digits, however, the length and overall appearance is generally identical.

Business Identifier Code, or BIC, is a unique shortcode for the identification of banks, their branches, credit unions, and other money institutions. For SEPA CT within the Eurozone, these are usually not needed, but sometimes a bank may require this information to issue Direct Debit payments.

A BIC contains four digits that stand for the bank code, a two-digit country code, and two to five digits (letters or numbers) that indicate the exact bank office if needed. Here’s an example:

VEPALT21

Here, VEPA is the designated code for Wirezee (parent company: Wirezee, UAB), LT is the country code of Lithuania, and 21 is the company’s designation for the central office in Vilnius.

There are no transfer limits, however Wirezee reserves the right to decision transactions between accounts based on the account activity and based on our regulatory and legal requirements.

We are doing our best to provide the highest quality services for our customers.

If there are any kind of issues, please contact our support and we will solve them as quickly as possible. Before contacting support we kindly recommend you make sure that:

• The details of the transfer are correct.
• You provided all the necessary supporting documents requested to help our systems recognize the nature of the transfer.
• The transfer does meet our legal requirements.
• The transfer was to a bank in an unsupported country.

If you still have any problems with the transfer, please contact us immediately at [email protected]

Our team is extremely focused on ensuring that our systems run smoothly and that our customers are satisfied. Usually, the funds are transferred in as little time as possible, but sometimes because of unforeseen circumstances they can take a little bit longer. If your transaction takes more than 5 (five) business days, contact us: [email protected]

Transfers can be delayed because of the following reasons:

• It cannot be completed because the transfer details are incorrect.
• The system does not recognize the essence of the transaction, and the transfer does not conform with our legal specifications.
• The transfer was to a bank in an unsupported country.

Your funds in Wirezee account are stored in Euros. When you are making a payment you have the option to make the transfer in one of 29 major currencies. Location-wise you can transfer them anywhere in the world as long as account of beneficiary accepts the currency:

• AUD – Australian Dollar
• BGN – Bulgarian Lev
• CAD – Canadian Dollar
• CHF – Swiss Franc
• CNY – Chinese Yuan
• CZK – Czech Koruna
• DKK – Danish Krone
• GBP – Pound Sterling
• HKD – Hong Kong Dollar
• HRK – Croatian Kuna
• HUF – Hungarian Forint
• IDR – Indonesian Rupiah
• ILS – Israeli New Shekel
• INR – Indian Rupee
• JPY – Japanese Yen
• MXN – Mexican Peso
• MYR – Malaysian Ringgit
• NOK – Norwegian Krone
• NZD – New Zealand Dollar
• PHP – Philippine Peso
• PLN – Polish Zloty
• RON – Romanian Leu
• RUB – Russian Ruble
• SEK – Swedish Krona
• SGD – Singapore Dollar
• THB – Thai Baht
• TRY – Turkish Lira
• USD – United States Dollar
• ZAR – South African Rand

Yes. Those are:

• Afghanistan
• Albania
• Bahamas
• Barbados
• Bosnia-Herzegovina
• Burundi
• Cambodia
• Central African Rep
• Congo, the Democratic Republic
• Cuba
• Gaza Strip
• Ghana
• Guinea Bissau
• Haiti
• Iraq
• Islamic Republic of Iran
• Jamaica
• Lebanon
• Liberia
• Libya
• Myanmar
• Nicaragua
• Nigeria
• North Korea
• Pakistan
• Panama
• Somalia
• South Sudan
• Sint Maarten
• Sudan
• Syria
• Venezuela
• West Bank
• Yemen
• Zimbabwe